Note: JIRA Cloud does not have the support zip feature.
JIRA can produce a Support Zip file for diagnosing issues. This will give our support team a better view of the issue.
You can create this file by accessing the Atlassian Support Tools in your JIRA:
- Go to Administration > System.
- Click Atlassian Support Tools.
- Click the Support Zip tab.
- Leave all options checked (recommended) or check/uncheck required information to generate.
- Click Create.
Locate the generated Support Zip file and send it to firstname.lastname@example.org.